# Alpaca

> Insurance core platform for non\-life digital transformation

## At a glance

| Field | Value |
| --- | --- |
| Category | Core Administration |
| Type | Solutions Provider |
| Region | APAC |
| Headquarters | Ho Chi Minh City, Vietnam (offices also in Hanoi) |
| Founded | 2020 |
| Stage | Growth |
| Employees | 51-200 |
| Funding | Acquired |

## Overview

Alpaca is a Vietnam-based insurance technology company that provides a cloud-native core insurance platform for non-life insurers and digital insurance distributors across Southeast Asia. The company was established in 2020, evolving from Unicorn Solutions (founded 2014), which had served as a technology subcontractor delivering digital transformation projects for major Vietnamese and Singaporean insurers. In January 2025, Alpaca was officially acquired by TPIsoftware Corporation, a Taiwan-based software company specializing in AI and digital transformation, marking a new phase of expansion across Asia.

Alpaca's platform covers the complete non-life insurance policy lifecycle -- from product design, rating, and quotation through policy management, claims, reinsurance, CRM, finance, and reporting. Built as an Insurance-as-a-Service (IaaS) model, the platform enables carriers and insurtechs to launch new digital insurance products rapidly without requiring custom development, positioning Alpaca as a core system of record for non-life insurers modernizing legacy infrastructure.

The company has delivered projects for prominent Vietnamese insurers including Bao Viet and Bao Minh, as well as Singapore-based insurtech companies including MyInsurer, Singlife, Zensur, and 360F. In 2025, Alpaca formed a strategic partnership with VDI (Viet Digital Investment) to co-develop domestically-focused digital insurance infrastructure meeting international standards.

## Products & services

### Alpaca Core Insurance Platform

A fully integrated insurance core system supporting the end-to-end non-life insurance lifecycle. Highly configurable to support diverse product types without custom coding.

**Key features:**

- Product Builder for configuring personalized insurance products with flexible rating rules
- Rating and Rule Engine for customizable premium calculation and underwriting rules
- Full Policy Management lifecycle \(quote, bind, endorse, renew, cancel\)
- Claims Management with FNOL, surveyor mobile apps, workflow, and real\-time dashboards
- Reinsurance Module for treaty and facultative tracking and settlement
- CRM integrated into policy lifecycle
- Finance and Accounting with reporting and reconciliation
- Business Intelligence dashboards and analytics

*Target users:* Non\-life insurance carriers, digital insurers, insurtechs

### Auto Claim Platform

Mobile-enabled claims management for motor insurance with end-to-end workflow.

**Key features:**

- FNOL intake and assignment
- Field surveyor mobile app
- Settlement processing
- Garage repair management integration

*Target users:* Motor insurance carriers and MGAs

### Health Claim Platform

Claims management for accident, travel, and health insurance lines.

**Key features:**

- Accident, travel, and healthcare claim workflows
- TPA integration
- Hospital fee guarantee processing

*Target users:* Health and accident insurance carriers, TPAs

### Sales Platform \(Omnichannel Distribution\)

A distribution front-end enabling multi-channel insurance sales.

**Key features:**

- Agent, broker, and direct sales channels
- Standardized quotation\-to\-policy workflows
- Multi\-product support
- White\-labeling for digital distribution partners

*Target users:* Carriers, insurtechs, digital distributors

## Category & focus

- Subcategories: Policy Administration, Claims Management, Rating Engine, Reinsurance Technology
- Insurance verticals: P&C Personal, P&C Commercial, Health, Specialty/E&S
- Target customers: Carriers, MGAs/MGUs, TPAs

## Notable customers

- Bao Viet \(Vietnam \-\- major national insurer\)
- Bao Minh \(Vietnam \-\- national insurer\)
- Bao Long \(Vietnam\)
- BSH \(Vietnam\)
- ABIC \(Vietnam\)
- GIC \(Vietnam\)
- SHB \(Vietnam\)
- MyInsurer \(Singapore\)
- Singlife \(Singapore\)
- Zensur \(Singapore\)
- 360F \(Singapore\)

## Links

- Website: <https://alpaca.vn>
- Directory profile: <https://insurtechlist.com/companies/alpaca/>
- About: <https://alpaca.vn/about-us/>
- Linkedin: <https://vn.linkedin.com/company/alpaca-vietnam>
- Parent company: <https://www.tpisoftware.com>
- Insurance platform: <https://alpaca.vn/insurance/>

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*Last updated: 2026\-05\-11*