# AIDA Technologies > AI and machine learning platform for insurance claims processing, fraud detection, and agent performance analytics ## At a glance | Field | Value | | --- | --- | | Category | Claims Technology | | Type | Solutions Provider | | Region | APAC | | Headquarters | Singapore | | Founded | 2016 | | Stage | Established | | Employees | 11-50 | | Funding | Acquired | ## Overview AIDA Technologies is a claims technology and data analytics platform for insurers and banks across Southeast Asia. Founded in 2016 by researchers from Singapore's Agency for Science, Technology and Research (A*STAR), the company builds AI and machine learning solutions for health insurance claims processing, fraud detection, and distribution network optimization. Its products are deployed by tier-one carriers in Singapore, Malaysia, Thailand, Indonesia, Philippines, Hong Kong, and Vietnam. The company's core platform delivers end-to-end claims automation via its Smart Claims product, which combines supervised and unsupervised machine learning to process structured data and free-form text documents. Smart Claims achieves straight-through processing rates of 80-90% and accuracy up to 99% for health insurance claims. Smart Fraud, developed with AWS SaaS Factory support, uses models trained on over 20 million claims to identify fraud, over-charging, and over-servicing. The platform is available as cloud-based or on-premise deployments, with AWS as the primary cloud provider. In January 2023, AIDA Technologies was acquired by Amplify Health, a pan-Asian health technology joint venture between AIA Group and Discovery Group. It now operates as an Amplify Health subsidiary, serving more than 50% of Shield health insurers in Singapore and processing over 6 million claims decisions across the APAC region. ## Products & services ### Smart Claims End-to-end health insurance claims processing platform using AI and machine learning. Handles claim intake, automated decision-making, and payout processing. **Key features:** - Straight\-through processing rates of 80\-90% - Accuracy up to 99% for claims decisions - Processes structured data and free\-form text documents using combined supervised and unsupervised ML - Easy online submission for policyholders with faster turnaround and near\-instant payouts *Target users:* Health insurers, life carriers ### Smart Fraud AI-powered fraud, waste, and abuse detection for health insurance claims. Monitors claims in real time to identify irregular patterns. **Key features:** - Trained on over 20 million claims - Detects fraud, over\-charging, over\-servicing, and unusual claim patterns - Developed with support from AWS SaaS Factory - Available as SaaS on AWS Cloud via Rapid Pilot Service *Target users:* Health insurers, banks ### Smart Agents Agent performance optimization and analytics solution for insurance distribution networks. **Key features:** - Predictive analytics for agent network performance - Distribution network optimization - Supports insurer and bank sales operations *Target users:* Carriers, banks with distribution networks ## Category & focus - Subcategories: Claims Automation, Fraud Detection, Agent Analytics, Predictive Analytics - Insurance verticals: Health, Life & Annuity - Target customers: Carriers ## Notable customers - Tier\-one health insurers in Singapore, Malaysia, Thailand, Indonesia, Philippines, Hong Kong, and Vietnam ## Links - Website: - Directory profile: - Linkedin: - Smart claims: --- *Last updated: 2026\-05\-17*